Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to provide a seamless shopping experience, and that includes ensuring your children's clothing arrives quickly and safely. Please read our shipping policy below to learn more about how we handle shipping for your orders.

1. Processing Time

  • Orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
  • After your order is processed, you will receive an email with tracking information.

2. Shipping Rates

  • We offer a variety of shipping options to meet your needs:
    • Standard Shipping: Delivery within 5-7 business days (depending on location). 
    • Expedited Shipping: Delivery within 2-3 business days. 
    • Express Shipping: Next-day delivery (available for select locations). 

3. Shipping Locations

  • We currently only ship within United States.

4. Delivery Time

  • Delivery times may vary based on your location, the shipping method selected, and any factors outside of our control, such as weather conditions or postal service delays.
  • Please note that weekends and holidays are not considered business days.

5. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your shipment’s progress.
  • If you do not receive a tracking number, please reach out to our customer support team at hello@sunnysiup.com for assistance.

6. Lost or Damaged Items

  • We are not responsible for lost, stolen, or damaged packages once the carrier has taken possession of the shipment.
  • If you experience any issues with your order, please contact us at hello@sunnysiup.com within 7 days of receiving the package. We’ll work with you to resolve any issues.

7. Address Accuracy

  • Please ensure the shipping address is correct at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
  • If there’s an issue with your address, please contact us as soon as possible, and we’ll do our best to help.

8. Returns and Exchanges

9. Free Shipping Promotions

  • From time to time, we may offer free shipping promotions. Free shipping will only apply to standard shipping and is not applicable to expedited or express shipping options.

Contact Us If you have any questions or concerns about your order or our shipping policy, feel free to contact us at hello@sunnysiup.com. We’re here to help!